Returns, Exchanges, & Refund Policies: Please contact us immediately should you need to return/exchange your fabric for any reason. Returns, Exchanges, & Refunds will not be honored if the fabric has been altered in any way. Please be sure to thoroughly inspect your fabric before cutting or washing. Items must be in “new, unaltered, and unused condition”. “New, unaltered, and unused” is defined as “without showing signs of wear or damage in any way.” Original sales receipt must accompany returns. We accept returns for exchange/refund 7 calendar days after delivery of the goods. At our sole discretion we will offer an exchange or store credit. If an item is received damaged or incorrect product is shipped to the customer, please contact Customer Support immediately. Damaged and/or wrongly shipped products will qualify for store credit or full refund, see below for more details under “damaged fabrics”. We do not refund nor allow returns of special/custom orders. Refunds are contingent upon inspection of item(s) by Birch Fabrics team.
A 15% Restocking Fee for returned items will be charged if there is no visible damage of the fabric, and/or there is no fault in shipping on the part of Birch Fabrics. You MUST contact us within 7 days if you intend to return ANY item. Items returned to us AFTER 7 days and without contacting us will not be refunded.
Damaged Fabric Policy: If an item is received damaged or incorrect product is shipped to the customer, please contact Customer Support immediately. Should the fabric be damaged in/or prior to delivery, we will do our best to get you a replacement shipment as soon as possible. We are happy to exchange damaged fabric. You will be granted a refund only if the fabric in question is out of stock, otherwise an exchange of equal value is required. Please take this in to consideration before making your purchase.
First Order Minimums Policy
- First time accounts – 4 bolt minimum, must ship complete
- Precut Fat Quarter Bundles – minimum order of 2 bundles per group.
- First time orders combining precut fat quarter bundles and bolts will be held to a first time minimum purchase of $400.
Availability: We do not guarantee that every print will be available. Please let us know in advance if you wish for us to only ship your order complete. Otherwise we will ship all orders as available on a first come first serve basis.
Changes to order: Once you have placed your order we cannot make any changes other than additions or exchanges. Birch Fabrics reserves the right to refuse and or limit sales.
Cancelation Policy: Cancelations received at time of shipping will be subject to a restocking fee of 15%.
Retail Policy: We ask that all Retailers sell Birch Fabrics for the suggested retail price of $16.50 per yard for 30 days after the release date (TBD). Please understand that the MSRP is determined to allow all retailers a fair profit. Should retailers advertise a price lower than the MSRP within the first 30 days after the release date (TBD), they risk termination of their wholesale account. Birch Fabrics does not approve wholesale accounts for Fabric Co-Ops. If it is determined that you are a Co-Op, your account will be terminated immediately.
Pre-Selling Policy: We do not condone pre-selling of our fabric, and will not be responsible for delivery date expectations due to pre-selling.